Service Quality Determined by Client’s Opinions

Medical spa service quality is determined by what its client's feel about it. This past weekend I went to a day spa for a relaxing massage. Though the location I went to was boasted as one of the most inexpensive and worthwhile for a working person, I soon understood why. Upon entering the spa, everything seemed soothing and relaxed from the front desk receptionist to the plush couches and cushioned floor mats. I immediately kicked ...

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